Could not be opened.

General discussions for all things rubiTrack in English.
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Nonkeljan
Posts: 17
Joined: Sat Feb 15, 2014 12:17 pm

Could not be opened.

Post by Nonkeljan »

Help !!
After opening of Rubitrack I got this message.

Image

I have a backup stored and that document gives the same message.
I hope someone can help my, for that documents are all my training from 01/01/2009 until last Sunday (± 18500km)

I've already Rubitrack restart but without result, iMac restarted but no result.

Hopefully someone can help, Thanks
Jan

mspoettl
Posts: 3595
Joined: Sun Sep 14, 2008 8:35 pm

Re: Could not be opened.

Post by mspoettl »

Hello,

we can try fix your file, depending on the damage it has suffered this may work.

Please compress (zip) your file using finder (via "File > Compress") and send us the file via Apple Mail to support@rubi… (Apple mail will automatically upload it to iCloud because it's probably huge).

Regards
Markus

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