RUBITRACK 6.0.4 AVILABLE

General discussions for all things rubiTrack in English.
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marcomilano
Posts: 14
Joined: Tue Mar 15, 2011 8:06 am

RUBITRACK 6.0.4 AVILABLE

Post by marcomilano »

I cannot download even if I am a subscriber untill 31 August 2022.
WHY???
mspoettl
Posts: 3762
Joined: Sun Sep 14, 2008 8:35 pm

Re: RUBITRACK 6.0.4 AVILABLE

Post by mspoettl »

Why not? What happens? Maybe a temporary glitch?

Regards
Markus
marcomilano
Posts: 14
Joined: Tue Mar 15, 2011 8:06 am

Re: RUBITRACK 6.0.4 AVILABLE

Post by marcomilano »

i do not know. even today i get an error. I hope to be able to download from rubitrack directly
mspoettl
Posts: 3762
Joined: Sun Sep 14, 2008 8:35 pm

Re: RUBITRACK 6.0.4 AVILABLE

Post by mspoettl »

As rubiTrack is distributed via the App Store, there is no direct download from the website. Try the following:

1) Open the Mac App Store and sign out of your account
2) Reboot your Mac
3) Start the Mac App Store
4) Sign in again using the same Apple ID that was used to download/purchase rubiTrack and the subscription

Best Regards
Markus
marcomilano
Posts: 14
Joined: Tue Mar 15, 2011 8:06 am

Re: RUBITRACK 6.0.4 AVILABLE

Post by marcomilano »

mspoettl wrote: Sat Sep 18, 2021 5:03 pm As rubiTrack is distributed via the App Store, there is no direct download from the website. Try the following:

1) Open the Mac App Store and sign out of your account
2) Reboot your Mac
3) Start the Mac App Store
4) Sign in again using the same Apple ID that was used to download/purchase rubiTrack and the subscription

Best Regards
Markus
that's exactly what i have done but i have got a message that the subscription was refunded (that's wrong, indeed) . I will not renew the subscription once ended (august next year). I'll continue with the old 5 Pro release,
mspoettl
Posts: 3762
Joined: Sun Sep 14, 2008 8:35 pm

Re: RUBITRACK 6.0.4 AVILABLE

Post by mspoettl »

You need to contact Apple to sort this out, the App Store is entirely under Apple's control. You are definitely entitled to download again once you purchased, so please do contact them.

Best Regards
Markus
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