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RUBITRACK 6.0.4 AVILABLE

Posted: Fri Sep 17, 2021 8:29 pm
by marcomilano
I cannot download even if I am a subscriber untill 31 August 2022.
WHY???

Re: RUBITRACK 6.0.4 AVILABLE

Posted: Sat Sep 18, 2021 6:03 am
by mspoettl
Why not? What happens? Maybe a temporary glitch?

Regards
Markus

Re: RUBITRACK 6.0.4 AVILABLE

Posted: Sat Sep 18, 2021 11:53 am
by marcomilano
i do not know. even today i get an error. I hope to be able to download from rubitrack directly

Re: RUBITRACK 6.0.4 AVILABLE

Posted: Sat Sep 18, 2021 5:03 pm
by mspoettl
As rubiTrack is distributed via the App Store, there is no direct download from the website. Try the following:

1) Open the Mac App Store and sign out of your account
2) Reboot your Mac
3) Start the Mac App Store
4) Sign in again using the same Apple ID that was used to download/purchase rubiTrack and the subscription

Best Regards
Markus

Re: RUBITRACK 6.0.4 AVILABLE

Posted: Sun Sep 19, 2021 5:08 pm
by marcomilano
mspoettl wrote: Sat Sep 18, 2021 5:03 pm As rubiTrack is distributed via the App Store, there is no direct download from the website. Try the following:

1) Open the Mac App Store and sign out of your account
2) Reboot your Mac
3) Start the Mac App Store
4) Sign in again using the same Apple ID that was used to download/purchase rubiTrack and the subscription

Best Regards
Markus
that's exactly what i have done but i have got a message that the subscription was refunded (that's wrong, indeed) . I will not renew the subscription once ended (august next year). I'll continue with the old 5 Pro release,

Re: RUBITRACK 6.0.4 AVILABLE

Posted: Sun Sep 19, 2021 5:27 pm
by mspoettl
You need to contact Apple to sort this out, the App Store is entirely under Apple's control. You are definitely entitled to download again once you purchased, so please do contact them.

Best Regards
Markus